Subject to the conditions, exclusions and limitations that
follow, the manufacturer of VETTER® products, SNE Enterprises,
Inc. (“SNE”), warrants VETTER® products to be free
from defects in material and workmanship as follows:
Vinyl Main Frame and Vinyl Sash - Twenty-Five Years
SNE warrants the vinyl main frame and vinyl sash on VETTER®
Pro V Vinyl Window Systems products to be free from defects
in material and workmanship for a period of twenty-five (25)
years from the date of manufacture. All other parts on VETTER®
Pro V Vinyl Window Systems products are warranted to be free
from defects in material and workmanship for a period of ten
(10) years from the date of manufacture. SNE’s obligation
under this warranty shall be limited to, at its option, repair
of, provision of replacements for, or refund of the original
purchase price of, any product or part which it determines
to be defective in material or workmanship under normal use
and service. Decisions as to whether to repair, replace, or
refund shall be made by SNE, in its sole discretion.
Insulated Glass Hermetic Seal - Twenty Years
SNE warrants that the insulated glass only, if any, in VETTER®
products shall be free from failure of the hermetic seal for
a period of twenty (20) years from the date of manufacture.
Should there be such failure of the air seal within the warranty
period, SNE shall provide either a replacement piece of insulated
glass or a sash glazed with insulated glass, at its discretion,
delivered to the original point of purchase, or, if it is
shipped direct to a customer, normal shipping and handling
charges will apply. The customer will be responsible for installation
and replacement of the glass. SNE will not be responsible
for repairing, refinishing or similar activities involved
in the installation and replacement of glass. For the first
ten (10) years from the date of manufacture, no charge will
be made for providing replacement glass or a sash glazed with
insulated glass. Thereafter, up to 20 years, the customer
will be charged for fifty percent (50%) of the then list price.
This warranty does not apply to, and SNE will not be liable
for, glass cracking, shattering, breaking, or scratching,
however caused, and it will not apply to any installations
where loading applied to the unit could be expected to exceed
the structural performance rating of the unit without prior
written approval of design by SNE. This warranty also will
not apply to any installations at an altitude over 3,500 feet
above sea level unless breather tubes have been installed.
Insulated units for installations at an altitude over 3,500
feet, or any glass having breather tubes, will not be argon
filled. The effectiveness of an inert gas is not warranted.
Condensation on the interior (room side) glass surface or
on the interior surface of storm combination units is a sign
of high humidity. It is not a product defect.
Aluminum Clad - Ten Years
Primed Wood - One Year
SNE warrants that its aluminum clad VETTER® product line,
and all parts thereof, and all primed wood casement and awning
gear operators and handles which open and close the window
sash, shall be free from defects in material and workmanship
for a period of ten (10) years from the date of manufacture.
SNE warrants that its primed wood (unclad) products, and all
parts thereof except those referred to above, shall be free
from defects in material and workmanship for a period of one
(1) year from the date of manufacture. SNE’s obligation
under this warranty shall be limited to, at its option, repair
of, provision of replacements for, or refund of the original
purchase price of, any product or part which it determines
to be defective in material or workmanship under normal use
and service. Decisions as to whether to repair, replace, or
refund shall be made by SNE, in its sole discretion.
General Provisions
SNE makes no warranties which cover installation of units
in a sloped or non-vertical position, discoloration of non-visible
parts, or failures or operating difficulties due to accident,
acts of God, abuse, misuse, alteration, misapplication, faulty
building construction or design, exposure to the elements,
improper or insufficient handling, storage, installation,
maintenance or service including, but not limited to, obstruction
of weep holes.
Also excluded from the above warranties are failures or operating
difficulties resulting from use of expanding foam insulation
or incompatible sealant or cleaning agent, exposure to corrosive,
unusual, harmful or aggressive substances, fumes or condensates
(including exposure within 2 miles of salt water), subjection
to abnormal stress from localized application of heat, excessive
vibration or movement of buildings or foundations or to other
abnormal physical stress or use in ships, boats, watercraft
vehicles, trailers, campers, saunas, swimming pools, greenhouse
enclosures or other high humidity areas. Selection and purchase
of VETTER® products which conform to all applicable building
codes and local ordinances is the sole responsibility of the
architect, building contractor or homeowner and SNE assumes
no responsibility for compliance or for calculation and design
of support mullions, structural support, or flashing required
for installation. Consult with your local building code officials
and/or a qualified contractor, architect or engineer for specific
requirements.
Painting or staining of vinyl parts or weatherstrip of VETTER®
products will void any warranty with respect to the related
window or door product. This warranty applies only to the
owner of the structure at the time the product is first installed
and is nontransferable. Screens are for insect protection
only and are not meant to provide safety protection. The warranties
provided herein shall not apply when SNE is furnishing products
or parts in a size which is greater in width or greater in
height than the largest standard size shown for that species
in SNE’s printed price catalog for VETTER® products,
nor does it apply to any products or parts installed in a
structure that does not permit appropriate drainage of moisture
such as, an exterior insulation and finish system or synthetic
stucco, without a properly engineered drainage system. In
these cases, there shall be no warranty of any kind, whether
implied or otherwise.
Replacement product and parts will be the closest equivalent
current product or part and may not match the original. Replacements
will be delivered to the original point of purchase, with
no shipping charges.
If shipment of replacement product or parts direct to the
customer is requested, normal shipping and handling charges
will apply. In cases relating to hardware, the customer will
be invoiced for the replacement hardware at the list price
and appropriate credit will be issued when the defective hardware
has been returned to SNE. Supplying replacement products or
parts shall not extend the time period of the warranty and
the replacement product or part shall be warranted only to
the extent of the un-expired portion of the warranty period
on the originally purchased product or part.
This warranty applies only to products finished, installed
and operated in accordance with SNE’s instructions.
SNE will not, under any circumstances, be responsible for
installation, repainting, refinishing or other similar activities
necessary to complete any replacement. It will be the customer’s
responsibility for installation, repainting, refinishing or
other similar activities necessary to complete any replacement.
SNE may require proof of the date of purchase of any product,
so you should retain your sales slip or invoice. Weathering
is normal and does not indicate a product defect and therefore
is not covered by this warranty.
Air or water infiltration of an outswinging French door with
VETTER®’s handicap sill option is not a product defect.
Warping of a door shall not be deemed to be a product defect
unless the warping is in the door panel itself and then only
if the warping is more than one quarter inch. The amount of
warp shall be determined by placing a taut wire or string
or straightedge across the face of the installed door panel
thought to be concave and measuring the amount of warp at
the point of the greatest distance between the bottom of such
wire, string or straightedge and the face of the door panel.
SNE may, at its option, defer action on a warping claim for
a period of not more than one (1) year from the date of the
claim to permit the door panel to adjust to temperature and
humidity in its installed position. SNE does not warrant any
swing patio door with a rough opening height of greater than
6'11" against warping or air or water infiltration unless
VETTER®’s multi-point lock system is used with the door.
Natural variations in color or texture of woods are not defects.
We suggest that all millwork be inspected upon arrival and
before installation and finishing. A good quality top coat
of paint, sealer or varnish must be applied to all exposed
wood surfaces. The top coat should be applied as recommended
by the paint manufacturer. This warranty will not apply if
a good quality top coat is not applied within thirty (30)
days after purchase. It is the customer’s responsibility
to properly care for and protect woodwork against moisture
or excessive dryness. This warranty will not apply if the
woodwork is not so protected.
The VETTER® Craftsmanship Limited Warranty DOES NOT
cover:
(a) SNE products that are installed with parts (whether manufactured
by SNE or by others) that have not been approved by SNE for
installation with that product
(b) SNE products that are stacked or mulled with half circles,
direct-sets or transoms manufactured by others. The performance
of windows and doors may be affected by factors beyond SNE’s
control, such as handling and installation, construction details
of the building, exposure conditions, maintenance, normal
wear and tear, migration of inert gas and the like. Ratings
(for example, R or U-values, infiltration tests, etc.) are
for comparison purposes only. While SNE products are manufactured
to meet or exceed published ratings, it is not possible to
guarantee that they will meet or exceed those ratings after
they have been installed, and this is specifically excluded
from this warranty.
THE EXPRESS WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, ANY AND ALL WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. ALL SUCH OTHER WARRANTIES, TO THE
EXTENT PERMITTED BY LAW, ARE HEREBY DISCLAIMED AND EXCLUDED
BY SNE. ANY IMPLIED WARRANTIES WHICH ARE NOT EXCLUDED HEREBY
DUE TO OPERATION OF LAW ARE LIMITED IN DURATION TO THE PERIOD
OF COVERAGE OF THE EXPRESS WARRANTY PROVIDED HEREIN FOR THE
PRODUCT WARRANTED. THE REMEDIES SET FORTH ABOVE ARE THE SOLE
AND EXCLUSIVE REMEDIES PROVIDED HEREUNDER, AND SNE SHALL NOT
BE LIABLE FOR COSTS OF SHIPPING, APPLICABLE TAXES OR ANY OTHER
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO, THE PAYMENT OF ANY COSTS OR EXPENSES OF
DISASSEMBLY, REMOVAL OR REINSTALLATION OF ANY PRODUCT OR PART,
INCLUDING, WITHOUT LIMITATION, THE INSULATED GLASS, ANY COSTS
OR EXPENSES RELATING TO PAINTING, STAINING OR ANY OTHER ACTIVITY
NECESSARY IN FINISHING THE REINSTALLATION, OR DAMAGE OR LOSS
TO OTHER PROPERTY.
Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation on the duration of
any implied warranties not excluded hereby due to the operation
of law, may not apply to you. Some states do not allow the
exclusion or limitation of incidental or consequential damages,
so the exclusion of incidental and consequential damages may
not apply to you. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to
state.
NO DISTRIBUTOR, SALESPERSON, DEALER, RETAILER OR OTHER REPRESENTATIVE
OF VETTER® PRODUCTS HAS THE AUTHORITY TO ALTER OR CHANGE THESE
WARRANTIES OR TO MAKE ANY OTHER WARRANTY EITHER ORALLY OR
IN WRITING.
To make a claim under The VETTER® Craftsmanship Limited Warranty
you must contact the contractor who installed the product
or the VETTER® distributor or dealer from whom the product
was purchased, or, if these persons are not known, contact:
VETTER® Warranty Customer Service
880 Southview Drive
Mosinee, WI 54455
Please provide the following information :
